Terms and Conditions

Including Privacy Notice

These terms and conditions are designed to protect you, other visitors to the Festival and the organisers of the MarshFest music festival.


1) All conditions of the sale of your ticket are to be read together with all other statements and or directives either shown on the ticket or displayed at the festival site. Check marshfest.co.uk for updated information.

2) In the event of a breach of this contract by the MarshFest music festival, the MarshFest music festival shall not be liable for any loss, damage, cost or expense arising out of the breach, which was not reasonably foreseeable by the MarshFest music festival at the date of this contract.

3) The MarshFest music festival reserves the right to refuse admission to the ticket holder if in the reasonable opinion of the MarshFest music festival admission of the holder to the festival site might be a risk to the safety of the audience and/or the holder and/or affect the enjoyment of the audience and/or the running of the festival, for example, if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively.

4) Strictly no illegal substances will be permitted into the festival site, persons entering the festival site may be searched as a condition of the festival premises licence.

5) No camping is allowed in the car parks and no sleeping in vehicles in the car parks is permitted.

6) Free car parks are available on site – cars are parked at owners risk.

7) Ticket holders must exchange their ticket for a wristband on arrival and this must be worn at all times for the duration of the event.

8) You are NOT permitted to take alcohol or food into the festival site.

9) No private sound systems will be permitted in the festival site.

10) Please use the bins provided.

11) There are limited disabled facilities on site; there is no separate ticket for disabled patrons.

12) No animals will be admitted to the festival site, except guide dogs or hearing dogs.

13) Children under 18 years old must be accompanied by a responsible adult of age 18 or older at all times.

14) If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18.

15) Wristband holders are permitted re-admittance to the site.

16) Strictly no trading is allowed inside the festival site without written permission from The MarshFest music festival.

17) No tape or video recorders, professional photographic equipment or laser pens or fireworks will be permitted in the festival site, unless by arrangement with Marshfest

18) Whilst every effort is made to ensure the full, advertised bill performs, the ticket is for an event and not a specific artist/band. The MarshFest music festival reserves the right to change the bill or running time without prior notice.

19) In the very unlikely event of cancellation of the festival by The MarshFest music festival, their responsibility for refund is limited to the face value of the ticket, less handling and operating charges (including a proportion of site/ hire costs already incurred by Marshfest Music Festival at the point of cancellation)

20) Under no circumstances will duplicate tickets or wristbands be issued if lost or damaged. Keep your ticket and wristband safe.

21) Ticket and wristband holders consent to the photography, filming/sound recording of the event as members of the audience, which may be used for promotional purposes.

22) Festival tickets and wristbands remain the property of the MarshFest music festival until payment is received in full.

23) Resale of tickets and wristbands is prohibited without the express permission of The MarshFest music festival.

24) MarshFest music festival tickets are not refundable or transferable.

25) MarshFest music festival tickets may not be used for competitions or promotions without written permission from The MarshFest music festival.

26) Please note there are restricted capacities within all tented structures, once they reach their maximum capacities there will be no further admissions. You are not guaranteed admission to these areas.

27) It is against the law to smoke in enclosed spaces, please observe the signage around the Festival site.

28) The MarshFest music festival is an outdoor event. The MarshFest music festival advise you to bring appropriate clothing and footwear to protect against potential inclement weather.

29) The MarshFest music festival reserve the right to implement any restrictions/ conditions deemed necessary before and during the event to ensure the safe management of the festival site.

30) The MarshFest music festival reserve the right to amend the terms and conditions of this ticket in accordance with any new laws, legislation or internal policies.


Who we are

The Marshfest Music and Arts Festival is a not for profit committee run event.
This privacy notice applies to all personal information processing activities of the festival.
This privacy notice replaces our Privacy Policy, to reflect the new General Data Protection Regulation that takes effect on 25 May 2018, and to make clearer to you the way that we collect, process and store your data.
We respect individuals’ right to privacy and to the protection of their information. The purpose of this privacy notice is to explain the information we collect, how we use and share it, how to manage your marketing preferences and a confirmation of your rights. It is important that you read this privacy notice when we are collecting or processing personal information about you so that you are aware of how and why we are using your personal information.
We may update this privacy notice from time to time, and we will publish the latest version on our website and would encourage you to visit our website regularly to stay informed of how we use your data.
If you have any questions regarding this privacy notice, please contact us at info@marshfest.co.uk

The information we collect and use

Personal information means any information which relates to an individual and can be used for the purposes of identification, either directly or indirectly, typically through the use of an identifier.
We collect, process and use the following kinds of personal information at the start of, and during, your relationship with us:
Identity – first name, last name, email address,

Technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, and your operating system and platform.

Usage information – information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. We will limit the collection and processing of information to information that is necessary to achieve one or more legitimate purposes as identified in this notice.
We do not collect or process special categories of information about you such as your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

How we collect your information-Your information is made up of personal information we collect and hold about you and your transactions with us, and includes:
Information you give us;Information we receive from third parties, including third parties who provide services to us;Information we learn about you through our relationship with you and the way you operate your products;Information that we gather from the technology which you use to access our services.Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to provide products and services to you.

How we use your information– We will only use and share your information where it is necessary for us to carry out our lawful business activities. The lawful bases for processing your data are described below, and, in some cases, there may be more than one lawful basis for processing your information:

Contractual obligation – We may process your information where it is necessary to enter into a contract with you for the provision of our products and services or to perform our obligations under that contract. This may include:
providing and administering those products and services;processing your payments for our services;communicating with you about the festival, tickets, products or services we provide to you;managing and maintaining our relationship with you.Legal obligation
When you apply for a product or service (and throughout your relationship with us), we are required by law to collect and process certain personal information about you. This may include processing to:
investigate and resolve complaints;comply with legal and regulatory requirements.

Legitimate interests– We may process your information where it is in our legitimate interests to do so as an organisation and without prejudicing your interests or fundamental rights and freedoms. This may include processing to:
make suggestions and recommendations to you about goods and services that may be of interest to youdeliver relevant content to you via our website or directly, for example, through email or SMSprotect the security of our business, including information security, network security and business continuity send you marketing communications relating to products or services that we believe may be of interest to you.Sharing your information with third parties. We will not share your information with anyone outside the festival unless:
We have your permission;Where required for your product or service;Where we are required by law;With third parties providing services to us;With law enforcement.

Your rights– We want to make sure you are aware of your rights in relation to the personal information we process about you, and these are described below. You have a:
right to access your personal data held by us;right to have inaccurate personal data rectified;right to have certain personal data erased where you believe it is no longer necessary for us to process it, where you have objected, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation;right to request that we restrict processing of your personal data, if you believe that any of the information that we hold about you is inaccurate; we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or we are not using your information in a lawful manner;right to receive certain personal data in a portable format (we will provide .csv readable on Microsoft Excel or equivalent);right to object to processing where the lawful basis is that it is in our legitimate interests, but please note that we may still process your personal data where there are other relevant lawful bases or where we have compelling grounds to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms;right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator (they can be contacted via their website ico.org.uk );right to object to direct marketing, which can be done by opting-out of direct marketing via the communication itself.Where you make a request in respect of your rights we will require proof of identification.  We may also ask that you clarify your request.
Please note that in some cases if you do not agree with the way we process your information we may not be able to provide, or to continue to provide, a product or service to you.
If you wish to exercise any of these rights or have any questions about them, please contact us at marshfest2021@gmail.com

How long we keep your information– We keep and maintain records to help us best serve our users, for example, in order to investigate and resolve queries relating to your products, and in line with legal and regulatory requirements
We will keep records of our festival attendees for a period of six years after we have gathered the data. This period may change based on changes in our business or our legal and regulatory obligations.

Transferring information overseas– We do not anticipate transferring your data outside of the UK at this time.


We strive to protect your personal data and our products and services from unauthorised access. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
Subject to the uses described in this privacy notice, we will endeavour to treat all of your personal data in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. However, the internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our failure to ensure we have appropriate technical and organisational measures in place as required by GDPR.
If you link to other websites from our Website then your personal data will be governed by its privacy policy.  We recommend that you always read any such privacy policy before interacting with a new website to ensure you understand how your personal data will be used.
We have procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where necessary.
Contact us
If you have any questions regarding this privacy notice or the way we use your personal information, please contact us at onfo@marshfest.co.uk.